Shipping Policy

Thank you for shopping with us! Below you’ll find everything you need to know about how we process and ship orders.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during high-volume periods (sales, holidays, promotions), processing times may be slightly longer.

Shipping Time & Delivery Estimates

Shipping times vary based on your location and the shipping method selected at checkout.

Estimated delivery times:

  • United States: 7–12 business days

  • International: 10–18 business days

These are estimates and not guaranteed. Delivery delays can occasionally occur due to customs, carrier delays, or unforeseen circumstances beyond our control.

Shipping Rates

Shipping rates are calculated and displayed at checkout.
We may offer free shipping promotions from time to time, which will be clearly stated on our website.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow 24–72 hours for tracking information to update after shipment.

If tracking shows “delivered” but you have not received your package, please contact the shipping carrier directly before reaching out to us.

International Shipping & Customs

We ship internationally. Please note:

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

  • We are not responsible for delays caused by customs processing.

Incorrect Address & Failed Delivery

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Orders shipped to incorrect or incomplete addresses provided by the customer

  • Packages returned to sender due to failed delivery attempts

If a package is returned to us, reshipping fees may apply.

Lost or Delayed Packages

If your order has not arrived within 30 days of shipment, please contact us and we will work with the carrier to investigate the issue.

We are not responsible for delays caused by:

  • Weather

  • Customs

  • Carrier issues beyond our control

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: andrewzhou28@gmail.com